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Sales & Customer Services - 01842 811818

General Shower Installation Guide

 

 

You can download a PDF of our general shower enclosure fitting guide to assist in the installation of any stock or bespoke shower enclosure ordered from us by clicking here. For a specific question you can call us on 01842 811818 or email sales@spiralhardware.co.uk.

 

 

Sliding Shower Enclosure Installation Guide

 

 

You can download a PDF of our sliding shower enclosure fitting guide to assist in the installation by clicking on the relevant wall fixing method of either CHANNEL or BRACKETS. For a specific question you can call us on 01842 811818 or email sales@spiralhardware.co.uk.

 

 

Pool Fence Clamp Installation Guide

 

 

You can download a PDF of our pool fence clamp fitting guide to assist in the installation of a glass balustrade using the SH/PFC/AH-005 Pool Fence Clamps by clicking here. For a specific question you can call us on 01842 811818 or email sales@spiralhardware.co.uk.

 

 

Frequently Asked Questions

 

Is ordering on your website safe?

Yes. Our online order system uses SSL technology to encrypt your sensitive data when you send it to us. To verify that the website is secure when you submit your payment details, lookout for the padlock symbol in the address bar or in the bottom right of your browser. For extra security, we do not store your card details once your payment has been taken, as a result you will need to enter your card details every time you shop online with us.

 

 

Do you accept American Express for payment?

No. Unfortunately we do not accept payment on American Express cards, we do accept most major credit / debit cards or if you require a pro-forma invoice to pay by BACS please contact us.

 

 

How will my order be delivered?

Orders for hardware will be delivered using Tuffnells Parcels. If you miss the delivery you will be left a card, you must then contact Tuffnells to arrange a re-delivery. Orders containing glass are delivered using Tuffnells or direct from the glass processor depending on size and will require labor present at the delivery address to assist with unloading.

 

 

When will my order be delivered?

Hardware orders will be delivered next working day (Monday to Friday ordered before 12pm) unless Saturday delivery has been chosen during the checkout process orders placed on a Friday will be delivered on Monday. For orders containing glass you will be contacted to arrange a convenient date, you will need suitable labour on site to receive and unload. If you require a more accurate delivery date please contact our customer services team on 01842 811818 or by email to sales@spiralhardware.co.uk.

 

 

I have received my glass but there is no hardware?

In some cases glass and hardware may be sent independant of each other (i.e. glass direct from supplier due to size / hardware dispatched from here by courier). Both deliveries will be coordinated to arrive on the same day unless previously arranged but can arrive at any point that day.

 

 

How do I return an item?

Please refer to our refund policy in our Terms & Conditions. You can view our Terms & Conditions by clicking here. Unfortunately we cannot accept returns or refunds on bespoke glass and any 'damaged in transit' claims must be made within 24 hours of receipt for us to be able to notify the courier with photographic evidence. Unfortunately we cannot accept claims outside this time period.

 

 

Do you deliver outside of the UK?

We are able to deliver to a number of countries outside of the UK, please contact our sales team on 01842 811818 or by email to sales@spiralhardware.co.uk and they will be more than happy to help.

 

 

Are frameless glass showers fully watertight?

By their very nature frameless glass showers are NOT 100% watertight, small leaks will occur depending on the quality of the install (how seals are joined / silicone application etc) and the choice of hinges. If detailed by us we will choose hardware we believe gives the most robust solution possible but we cannot guarantee it will not leak, please see our design considerations before making your purchase by clicking here

 

 

Can I read your Terms & Conditions?

You can view our current terms and conditions of sale, by clicking here.