Is ordering on your website safe?

Yes. Our online order system uses SSL technology to encrypt your sensitive data when you send it to us. To verify that the website is secure when you submit your payment details, lookout for the padlock symbol in the address bar or in the bottom right of your browser. For extra security, we do not store your card details once your payment has been taken, as a result you will need to enter your card details every time you shop online with us.

 

 

How will my order be delivered?

Orders for hardware will be delivered using the APC delivery network. For details on your local APC depot and to find out which local company will be delivering your order please click here. Orders containing glass are delivered using Palletways and will require someone present at the delivery address to assist with unloading.

 

 

When will my order be delivered?

Hardware orders will be delivered within 5 business days (Monday to Friday) unless Next Day or Saturday delivery has been chosen during the checkout process. Orders containing glass will be delivered within 7 days from day of purchase, if you require a more accurate delivery date please contact our customer services team on 01842 816086 or by email to sales@spiralhardware.co.uk.

 

 

How do I return an item?

Please refer to our refund policy in our Terms & Conditions. You can view our Terms & Conditions by clicking here.

 

 

Do you deliver outside of the UK?

We are able to deliver to a number of countries outside of the UK, please contact our sales team on 01842 816086 or by email to sales@spiralhardware.co.uk and they will be more than happy to help.

 

 

Can I read your Terms & Conditions?

You can view our current terms and conditions of sale, by clicking here.